Last Updated: 3/28/2023
Thank you for shopping at www.izelfashion.com If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. The following terms are applicable for any products that you purchased with us.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms: Product that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Socks, lingerie , items bought upon sale You are always required to ship back the items by following the shipping instruction: if applicable we will send you shipping label once the return request has been approved and we will provide a carrier to collect from there. please make sure to include the return slip in the package.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund. In order for the product to be eligible for a Refund, make sure these conditions are met: Product must be returned in its original packaging Product wasn’t used or damaged After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed. In order to be eligible for exchanges make sure that these following conditions are met: Product must be returned in its original packaging Product wasn’t used or damaged You are required to ship back the product for the item to be inspected and replaced. You exchanged product will be processed Once items are received and conditions confirmed. You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met. Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged. Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our: Email Address: returns@izelfashion.com You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.
