Last Updated: 3/28/2023
Thank you for shopping at www.izelfashion.com. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Policy.
The following terms are applicable for any products that you purchased with us.
REFUND POLICY In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund. In order for the product to be eligible for a Refund, make sure these conditions are met. Product must be returned in its original packaging. Product wasn’t used or damaged. After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
NOTE – SALE ITEMS CANNOT BE RETURNED, CAN BE EXCHANGED..
EXCHANGE POLICY Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange items for 7 days. Exchanges exceeding 7 days will not be processed. In order to be eligible for exchanges make sure that these following conditions are met: Product must be returned in its original packaging Product wasn’t used or damaged. You are required to ship back the product for the item to be inspected and replaced. Your exchanged product will be processed Once items are received and conditions confirmed. You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met. Unfortunately, products that were marked as a gift when purchased are not allowed to be Returned or Exchanged. Unfortunately, products that were marked as a Bundled when purchased are not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our: Email Address: support@izelfashion.com You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.